Rider Stories: Doggy Dilemma

A few weeks ago, a member called us nearly in tears because she couldn’t find her car keys and needed to pick her dog up from the vet within the next 20 minutes. The vet was about to close.

She wanted to know if we could get a car to her that would a) allow dogs and b) be able to take here to the vet and back home.

Although Uber and Lyft drivers are required to allow service animals in their vehicles, they are not required to allow pets.

Nevertheless, we told our member not to worry. That’s why we’re here! We can find the right driver for her situation.

We asked her to bring the dog’s carrier and told her that we’d call drivers and explain the situation until we found someone who could accommodate her.

Once again, we were impressed with the kindheartedness of the drivers we work with when the very first Uber driver we spoke to said, “Don’t worry! I can take her there and back and the dog doesn’t even need to be in the carrier – as long as he doesn’t shed to much!”

We told the driver that it was a one-year old dog returning from the vet, so his sedative would be wearing off and he’d likely be quite groggy – no fur flying around the back seat!

The ride went off without a hitch and, of course, when we called the member after the ride to check in and make sure everything went well, she had found her keys!