[RELEASE] 1,000 on-demand rides completed…without a smartphone
OAKLAND, CA – MAY 9, 2017 – Arrive Rides, the Oakland-based company that dispatches on-demand rides for people without smartphones, serviced its 1,000th ride today. Ride Number 999 was a Seattle-area member taking his daily trip to Burger King. The 1,000th ride was a caretaker traveling from her home in Walnut Creek, CA to her client’s senior living community.
Launched at the start of 2017, the service has developed a loyal customer base of people who do not own smartphones and have therefore been left behind by cost-effective transportation apps. Seventy-three percent of Americans over the age of 65 do not have a smartphone, and on-demand ride companies like Uber and Lyft do not allow people to call on the phone to order a ride. Relegated to calling taxi companies, waiting for senior rideshare vans or paying for private medical escort companies, many of Arrive’s customers were not getting out of the house with frequency.
Arrive solves that problem by offering Lyft and Uber rides dispatched over any phone.
Bob Austin, a 70-year-old San Diego resident, travels with an oxygen tank and had been reliant on a combination of public transit and taxi services prior to his Arrive membership. However, on errands it was a constant concern that he would not be able to make it home before his oxygen supply ran out. “When I’m using Arrive, I know that someone is watching out for me and is going to make sure that I get a car that will get me home on time,” Austin says.
Elizabeth Legg, Arrive’s co-founder and COO, says this is a key Arrive differentiator. “Every time we dispatch a ride, we talk to the driver to give them very clear instructions to find the customer, and we monitor the ride to make sure it’s going as planned. We take on the responsibility of smoothing any bumps that can occur with on-demand rides.”
Berkeley resident Marianne Haas relies on Arrive’s guaranteed conversation with the driver to ensure a smooth pickup. Haas is blind and relies on a combination of public transit and Arrive to get to and from daily meetings. Whenever she orders a ride, her Arrive concierge tells the driver to look for a woman holding a white cane and to call out her name so that she can find the car. “Arrive keeps this request and all of my destinations in their database, so I don’t need to explain the help I need every time I order a ride,” Haas says.
“Before I found Arrive, I was dependent on the bus and friends,” Austin says. “This service has let me retain my independence.”