Arrive Privacy Notice
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
In order to use this service, a user must first complete the registration form either online or by giving the applicable information to an Arrive concierge over the phone. During registration a user is required to give certain information (such as name and email address). This information is used to fulfill transportation requests and communicate with you about Arrive services and your account.
Information Collection, Use, and Sharing
We only have access to/collect information that you voluntarily give us via registration form, email or other direct contact from you. We will not sell or rent this information to anyone. Arrive is the sole owner of the information collected on this site.
We will use your information to respond to you, regarding the reason you contacted us. We may also use it to improve our services and develop new services; to perform statistical, demographic and marketing analyses about our services; to customize products and services for you; to protect the rights, safety or property of Arrive, our partners and our users.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to order transportation on your behalf. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Additionally, we may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Arrive. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We use “cookies” on this site, tracking pixels and related technologies. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Your Access to and Control Over Information
We recognize how important your privacy is to you, so you may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via or (866) 277-4838:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Identifiable information about you is held no longer than necessary for our business purposes or to meet legal requirements.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment, up to date with the latest security protocols, and actively monitored for threats and hacks.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).